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Grievance redressal.

Last updated:to be confirmed by Legal

Download the Grievance Redressal and Dispute Resolution Policy (PDF)

Complaint Redressal Officer (CRO)

Mr. Harsh Wadhwani
cro_gift@glomopay.com
Cabin Nos. 03-06 and 03-07, Third Floor, FLEXONE, Building Footprint 15C2, Block 15
Road 1C, Zone 1, GIFT SEZ, GIFT City, Gandhinagar – 382050

Complaint Redressal Appellate Officer (CRAO)

Mr. Akash Arun
crao_gift@glomopay.com
Cabin Nos. 03-06 and 03-07, Third Floor, FLEXONE, Building Footprint 15C2, Block 15
Road 1C, Zone 1, GIFT SEZ, GIFT City, Gandhinagar – 382050

Grievance Redressal Process Flow

  1. Customer Grievance Support
    Write to us at grievance_gift@glomopay.com

  2. Step 1 — Complaint Redressal Officer (CRO)
    Harsh Wadhwani, cro_gift@glomopay.com

    Complaint accepted?

    • Yes: Written acknowledgement within 3 working days. Complaint examined & disposed within 30 days of acceptance.

      • Satisfied: Resolved.

      • Not Satisfied: Appeal within 21 days of CRO decision.

    • No: Informing reasons for Rejection in writing within 5 working days. Appeal within 21 days of CRO decision.

  3. Step 2 — Complaint Redressal Appellate Officer (CRAO)
    Akash Arun, crao_gift@glomopay.com
    Appeal disposed within 30 days

In the event your concern remains unresolved after our internal redressal process, you may write to the International Financial Services Centres Authority (IFSCA) at grievance-redressal@ifsca.gov.in

Registered Addresses

Glomopay Software Private Limited

CIN: U62013KA2024PTC184869

Diamond District, Tower D, 2nd Floor, HAL Old Airport Road, Kodihalli, Bangalore – 560008, Karnataka

Glomo Payments IFSC Private Limited

CIN: U66190GJ2024PTC155981

Cabin Nos. 03-06 & 03-07, 3rd Floor, FLEXONE, Block 15, Road 1C, GIFT SEZ, GIFT City, Gandhinagar – 382050